Privacy Policy

11.21.2023 , last updated

INTRODUCTION

This policy provides a description of how Treeplla Inc. (“us”, “we”, or “our”) collects, uses, shares, and protects information about you in connection with our games on mobile devices, PCs, or other platforms to deliver exceptional service and enhance our products.

All activities of Treeplla Inc. concerning marketing, advertising, and other services (“Services”) are governed by this Privacy Policy. By using or accessing a Service on any platform, you consent to the use of your information in accordance with this Privacy Policy. This document also outlines your options to withhold or withdraw your consent for the use of your data, including for targeted advertisements, and the process to inquire about, amend, or remove the information we possess.

Treeplla Inc. is committed to transparency, data privacy, and security, adhering to the stringent stipulations mandated by the CCPA (California Consumer Privacy Act) and GDPR (General Data Protection Regulation), as detailed herein.

Please be aware that this online privacy policy applies solely to information collected through our website and does not apply to information gathered offline.

Should you have any concerns, we welcome you to reach out to us using the methods outlined in the Contact Us section of this document. If you do not agree with your information being processed as explained in this Privacy Policy, please refrain from installing or using the Services.

This Privacy Policy was last updated on 11.10.2023.

INFORMATION COLLECTION

Your information is collected at the start of using our games and/or other Services, such as Customer service via email. We use this data to provide you with better game experiences and Services for the purpose of optimization, preventing fraud, and for marketing and advertising. We may also collect information from advertising platforms and partners and other third parties such as information about purchases and interests.

We may collect and process the following types of information:

• Basic user information for our app includes: device information in use, activated OS version, IP address, UserID, Advertising ID, and the country or region of gameplay.

• Detailed information about gameplay on our app includes: time spent playing, whether a game was excited at a certain level or if that level was cleared, scores on levels, and items owned or used.

• Purchase history information (not including credit card details).

• Information from other group companies, or third parties who have your consent or other legal rights to share such information with us, such as advertising networks and publishing partners, platforms. This may include your interests, other games you have played, demographic, and general location information. We use this information as described in our Privacy Policy.

• Information provided when you connect your social network account while creating an account with us. This may include your name, address, email address, or other contact details.

INFORMATION USAGE

Optimizing Our Services

We use your information from the use of our Services to analyze and optimize our products. This includes the analysis of de-identified or aggregated data to improve game performance, troubleshoot issues, ensure proper functionality on all devices, provide updates, and enhance the overall quality of our products.

Customer Service

We may use the information provided directly to us in any communication regarding customer service. Such information may be used to contact you and manage your account and relationship with us to enhance your experience with our services. For customer service inquiries, please contact us at support@treeplla.com.

Analytics and Research

We utilize analytics tools, including third-party analytics tools, to gather insights into how you interact with our games and utilize our Services. These tools may employ cookies or other similar tracking technologies. Your data may be utilized for research and analytical purposes in order to engage with you directly. Additionally, we may generate reports, conduct analyses, or provide similar services for research and business intelligence purposes.

Social and Community

We maintain social and community channels to engage with our players. We collect your information solely when you initiate interactions on those channels, and any data you provide may be utilized in connection with those channels. If you opt to engage with our channels, we may communicate with you through those channels and may repost your content on those channels.

Social Sharing Features and Third-Party Providers

Our Services may offer social sharing features and integrated tools that allow you to connect with other media. To use such social sharing features, you must meet the minimum age requirement as prescribed by the legislation in your country and local government. Depending on the settings you configure with the provider, these features may share information with your friends or the public.

Our Services include social features from the following providers. For more details about how third parties process data related to social sharing features, please refer to the privacy policies of the providers linked below:

Apple Game Center Privacy Policy

Google Play Games Privacy Policy

Other Usage and Sharing

Another significant way we utilize and share information is for marketing and advertising purposes, as elaborated below. It's important to note that we do not sell your information.

MARKETING & ADVERTISING

We use your data for marketing and advertising purposes, both within our Services and on third-party platforms. This may include:

• Ad identifiers and non-personal device information.

• Your interactions with our games and Services.

• Demographic information (age, country, gender).

• Data from third parties with your consent or legal rights to share.

If you wish to opt-out of targeted advertising, please follow these steps:

[Instructions on How to Opt-Out] 

Please note that if you opt-out, you may still see advertisements in the game, but they will not be targeted based on your information.

Advertising Partners

We share non-personal data with advertising partners to deliver relevant ads to your device. This data may be combined with information from our partners for more accurate targeting. For details, review our partners' privacy policies on their websites.

[Full list of Advertising Partners] 

Ad Identifiers

We use non-personal ad identifiers and tracking technologies to provide interest-based advertising and improve your experience.

RETENTION AND USE PERIOD OF PERSONAL INFORMATION

In principle, personal information is promptly destroyed after the purpose of collecting and using it is achieved. (However, the company retains personal information for 15 days after a membership withdrawal request to minimize the risk of account theft.)

Additionally, if it is necessary to retain information for a specific period in accordance with the provisions of related laws, the company will keep personal information separately in accordance with the legal and regulatory requirements during this period and will never use this information for any other purpose.

• Records of display/advertising: 6 months (Act on Consumer Protection in Electronic Commerce, etc.)

• Records of contract or withdrawal of subscription: 5 years (Act on Consumer Protection in Electronic Commerce, etc.)

• Records of payment and supply of goods: 5 years (Act on Consumer Protection in Electronic Commerce, etc.)

• Records of consumer complaints or dispute handling: 3 years (Act on Consumer Protection in Electronic Commerce, etc.)

• Records of website visits: 3 months (Communications Secret Protection Act)

YOUR RIGHTS AND CONTROL OF DATA

Data Subjects’ Rights in European Countries

If you are a player or user located in the European Countries, you have the following rights with respect to your information:

• You can access or request deletion of your information by submitting a request through the Contact Us link within our Applications or directly send us an email to our support team at support@treeplla.com;

• You can correct or update your information through the settings within our Applications or directly send us an email to our support team at support@treeplla.com;

• You may object to processing of your information;

• You may ask us to restrict processing of your information;

• You may request portability of your information through the Contact Us link within any of our Applications or directly send us an email to our support team at support@treeplla.com;

• You can opt-in or opt-out of marketing communications we send you by following the instructions;

• If we have collected and processed your information with your consent, then you can withdraw your consent at any time through the settings within our Applications or by requesting this change through the Contact Us link within our Applications or directly send us an email to our support team at support@treeplla.com. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your information conducted in reliance on lawful processing grounds other than consent; or

• You have the right to complain to a data protection authority about our collection and use of your information, which in Treeplla Inc.'s case, is the 'Korean Personal Information Protection Commission'.

Accessing and Deleting Personal Information held by Treeplla Inc.

You can request a copy of or deletion of your game account data by submitting a request through the Application itself or through our support. To review and update personal data in certain games, visit “settings” within that Applications. We will keep certain records where we need to, such as for legal or accounting purposes. We will also keep data in order to exercise, defend, or establish our rights.

DATA SECURITY

We employ a range of advanced security technologies and procedures to safeguard against the loss, misuse, unauthorized access, or disclosure of your information. For instance, in certain services we utilize encryption technology to protect sensitive information you provide to us. However, it's important to note that no data security measures can provide an absolute guarantee of 100% security at all times. Our systems and the communication networks through which you access our services may be susceptible to security breaches and failures that may arise due to circumstances beyond our reasonable control.

OTHER IMPORTANT POLICIES

CHILDREN’S PERSONAL INFORMATION:

• We do not intentionally collect personal information from children under the age of 13 (under the age of 16 in Europe), unless consent is given by a parent or legal guardian. If you are under 13 years of age (16 in Europe), please do not send us any information about yourself, and you should not use or attempt to use our Services. Some of our Services have age restrictions which may vary depending on countries, regions, OS, platforms, etc. If you are under the applicable age restrictions, please do not send us any information about yourself and you should not use or attempt to use our Services.

• In the event we learn that we have inadvertently gathered personal information from children under the age of 13 (16 in Europe), we will take reasonable measures to promptly delete such information from its records in a secure manner. If you believe that we may have any information from or about children under the age of 13 (16 in Europe), please let us know by sending us an email at support@treeplla.com

• Please note that all persons under the age of majority are required in their respective jurisdictions to have a parent or guardian read and accept this Privacy Policy and the Terms of Service on their behalf. Parents are encouraged to supervise their children’s use of our Services and to become familiar with the types of content available through our Services. Parents should oversee their children’s use of e-mail, forum, and other online communications.

USER LOGS:

Our Services automatically collect certain user log information when you use them, which includes:

• Information about the frequency and usage patterns of our Services.

• Device statistics, critical operation paths, errors, crashes, language settings, time zone, and more.

Please note that these user logs are utilized for the purpose of enhancing our Services and are not employed for individual user identification or tracking.

ASK A QUESTION ABOUT PRIVACY POLICY

In order to protect customers' personal information and handle complaints related to personal information, the company appoints the person in charge of personal information protection as follows:

Data Protection Officer

Name: San Heo

Phone number: +82)070-8095-9704

Email: privacy-policy@treeplla.com

Users can report all personal information protection-related complaints that occur while using the company's services to the person in charge of personal information protection. The company will provide prompt and sufficient answers to users' reports.

If you need to report or consult about other personal information infringement, please contact the organizations below:

Personal Information Infringement Report Center

Website: privacy.kisa.or.kr

Phone: ☎ 118 (without an area code)