11.21.2023 , last updated
This policy provides a description of how Treeplla Inc. (“us”, “we”, or “our”) collects, uses, shares, and protects information about you in connection with our games on mobile devices, PCs, or other platforms to deliver exceptional service and enhance our products.
Treeplla Inc. is committed to transparency, data privacy, and security, adhering to the stringent stipulations mandated by the CCPA (California Consumer Privacy Act) and GDPR (General Data Protection Regulation), as detailed herein.
Your information is collected at the start of using our games and/or other Services, such as Customer service via email. We use this data to provide you with better game experiences and Services for the purpose of optimization, preventing fraud, and for marketing and advertising. We may also collect information from advertising platforms and partners and other third parties such as information about purchases and interests.
We may collect and process the following types of information:
Basic user information for our app includes: device information in use, activated OS version, IP address, UserID, Advertising ID, and the country or region of gameplay.
Detailed information about gameplay on our app includes: time spent playing, whether a game was excited at a certain level or if that level was cleared, scores on levels, and items owned or used.
Purchase history information (not including credit card details).
Information provided when you connect your social network account while creating an account with us. This may include your name, address, email address, or other contact details.
Optimizing Our Services
We use your information from the use of our Services to analyze and optimize our products. This includes the analysis of de-identified or aggregated data to improve game performance, troubleshoot issues, ensure proper functionality on all devices, provide updates, and enhance the overall quality of our products.
We may use the information provided directly to us in any communication regarding customer service. Such information may be used to contact you and manage your account and relationship with us to enhance your experience with our services. For customer service inquiries, please contact us at firstname.lastname@example.org.
Analytics and Research
We utilize analytics tools, including third-party analytics tools, to gather insights into how you interact with our games and utilize our Services. These tools may employ cookies or other similar tracking technologies. Your data may be utilized for research and analytical purposes in order to engage with you directly. Additionally, we may generate reports, conduct analyses, or provide similar services for research and business intelligence purposes.
Social and Community
We maintain social and community channels to engage with our players. We collect your information solely when you initiate interactions on those channels, and any data you provide may be utilized in connection with those channels. If you opt to engage with our channels, we may communicate with you through those channels and may repost your content on those channels.
Social Sharing Features and Third-Party Providers
Our Services may offer social sharing features and integrated tools that allow you to connect with other media. To use such social sharing features, you must meet the minimum age requirement as prescribed by the legislation in your country and local government. Depending on the settings you configure with the provider, these features may share information with your friends or the public.
Our Services include social features from the following providers. For more details about how third parties process data related to social sharing features, please refer to the privacy policies of the providers linked below:
Other Usage and Sharing
Another significant way we utilize and share information is for marketing and advertising purposes, as elaborated below. It's important to note that we do not sell your information.
We use your data for marketing and advertising purposes, both within our Services and on third-party platforms. This may include:
Ad identifiers and non-personal device information.
Your interactions with our games and Services.
Demographic information (age, country, gender).
Data from third parties with your consent or legal rights to share.
If you wish to opt-out of targeted advertising, please follow these steps:
[Instructions on How to Opt-Out]
Please note that if you opt-out, you may still see advertisements in the game, but they will not be targeted based on your information.
We share non-personal data with advertising partners to deliver relevant ads to your device. This data may be combined with information from our partners for more accurate targeting. For details, review our partners' privacy policies on their websites.
[Full list of Advertising Partners]
We use non-personal ad identifiers and tracking technologies to provide interest-based advertising and improve your experience.
RETENTION AND USE PERIOD OF PERSONAL INFORMATION
In principle, personal information is promptly destroyed after the purpose of collecting and using it is achieved. (However, the company retains personal information for 15 days after a membership withdrawal request to minimize the risk of account theft.)
Additionally, if it is necessary to retain information for a specific period in accordance with the provisions of related laws, the company will keep personal information separately in accordance with the legal and regulatory requirements during this period and will never use this information for any other purpose.
Records of display/advertising: 6 months (Act on Consumer Protection in Electronic Commerce, etc.)
Records of contract or withdrawal of subscription: 5 years (Act on Consumer Protection in Electronic Commerce, etc.)
Records of payment and supply of goods: 5 years (Act on Consumer Protection in Electronic Commerce, etc.)
Records of consumer complaints or dispute handling: 3 years (Act on Consumer Protection in Electronic Commerce, etc.)
Records of website visits: 3 months (Communications Secret Protection Act)
YOUR RIGHTS AND CONTROL OF DATA
Data Subjects’ Rights in European Countries
If you are a player or user located in the European Countries, you have the following rights with respect to your information:
You can access or request deletion of your information by submitting a request through the Contact Us link within our Applications or directly send us an email to our support team at email@example.com;
You can correct or update your information through the settings within our Applications or directly send us an email to our support team at firstname.lastname@example.org;
You may object to processing of your information;
You may ask us to restrict processing of your information;
You may request portability of your information through the Contact Us link within any of our Applications or directly send us an email to our support team at email@example.com;
You can opt-in or opt-out of marketing communications we send you by following the instructions;
If we have collected and processed your information with your consent, then you can withdraw your consent at any time through the settings within our Applications or by requesting this change through the Contact Us link within our Applications or directly send us an email to our support team at firstname.lastname@example.org. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your information conducted in reliance on lawful processing grounds other than consent; or
You have the right to complain to a data protection authority about our collection and use of your information, which in Treeplla Inc.'s case, is the 'Korean Personal Information Protection Commission'.
Accessing and Deleting Personal Information held by Treeplla Inc.
You can request a copy of or deletion of your game account data by submitting a request through the Application itself or through our support. To review and update personal data in certain games, visit “settings” within that Applications. We will keep certain records where we need to, such as for legal or accounting purposes. We will also keep data in order to exercise, defend, or establish our rights.
We employ a range of advanced security technologies and procedures to safeguard against the loss, misuse, unauthorized access, or disclosure of your information. For instance, in certain services we utilize encryption technology to protect sensitive information you provide to us. However, it's important to note that no data security measures can provide an absolute guarantee of 100% security at all times. Our systems and the communication networks through which you access our services may be susceptible to security breaches and failures that may arise due to circumstances beyond our reasonable control.
CHILDREN’S PERSONAL INFORMATION:
We do not intentionally collect personal information from children under the age of 13 (under the age of 16 in Europe), unless consent is given by a parent or legal guardian. If you are under 13 years of age (16 in Europe), please do not send us any information about yourself, and you should not use or attempt to use our Services. Some of our Services have age restrictions which may vary depending on countries, regions, OS, platforms, etc. If you are under the applicable age restrictions, please do not send us any information about yourself and you should not use or attempt to use our Services.
In the event we learn that we have inadvertently gathered personal information from children under the age of 13 (16 in Europe), we will take reasonable measures to promptly delete such information from its records in a secure manner. If you believe that we may have any information from or about children under the age of 13 (16 in Europe), please let us know by sending us an email at email@example.com
Our Services automatically collect certain user log information when you use them, which includes:
Information about the frequency and usage patterns of our Services.
Device statistics, critical operation paths, errors, crashes, language settings, time zone, and more.
Please note that these user logs are utilized for the purpose of enhancing our Services and are not employed for individual user identification or tracking.
In order to protect customers' personal information and handle complaints related to personal information, the company appoints the person in charge of personal information protection as follows:
Data Protection Officer
Name: San Heo
Phone number: +82)070-8095-9704
Users can report all personal information protection-related complaints that occur while using the company's services to the person in charge of personal information protection. The company will provide prompt and sufficient answers to users' reports.
If you need to report or consult about other personal information infringement, please contact the organizations below:
Personal Information Infringement Report Center
Phone: ☎ 118 (without an area code)